Terms & Conditions Welcome to Unibox Logistics! By accessing this website, we assume you accept these terms and conditions. Please read them carefully.
1. Agreement to Terms
By accessing or using our website, you agree to be bound by these terms and conditions. If you disagree with any part of these terms and conditions, then you may not access the website.2. Refund Policy
At Unibox Logistics, we strive to provide exceptional service to our customers. We understand that situations may arise where a refund is necessary. Please review the following terms and conditions regarding refunds:2.1 Refund Eligibility:
Refunds are applicable only in the event of a failed pick-up of a shipment by our logistics team. The failure of pick-up must be solely attributable to Unibox Logistics or its representatives. Reasons such as incorrect address provided by the customer, unavailability during scheduled pick-up time, or refusal to hand over the shipment will not be eligible for a refund.2.2 Requesting a Refund:
Customers must notify Unibox Logistics of a failed pick-up within 24 hours of the scheduled pick-up time. Refund requests should be made by contacting our customer service team via phone or email, providing relevant details such as the shipment tracking number and reason for the failed pick-up.2.3 Refund Process:
Upon verification of the failed pick-up and eligibility for a refund, Unibox Logistics will initiate the refund process. Refunds will be processed using the original method of payment within [insert timeframe, e.g., 7-10 business days]. Customers will be notified via email once the refund has been processed.2.4 Non-Refundable Items:
Services rendered, such as shipping charges or additional service fees, are non-refundable except in cases explicitly covered by this policy.2.5 Discretionary Refunds:
Unibox Logistics reserves the right to make exceptions to this refund policy on a case-by-case basis at our discretion.2.6 Changes to Policy:
Unibox Logistics reserves the right to modify or update this refund policy at any time without prior notice. Customers are encouraged to review this policy periodically for any changes.3. Intellectual Property Rights
Unless otherwise stated, we or our licensors own the intellectual property rights for all material on Unibox Logistics. All intellectual property rights are reserved.4. Restrictions
You are specifically restricted from all of the following:- Publishing any website material in any other media.
- Selling, sublicensing, and/or otherwise commercializing any website material.
- Using this website in any way that is or may be damaging to this website.
- Using this website in any way that impacts user access to this website.